12-13-2022 09:00 AM
12-20-2022 11:12 AM - edited 12-23-2022 11:47 AM
Hello Zeddo123,
Thanks for reaching out. To know more about this, I'd like to ask some questions: are there other family members who can access the camera? Were there any recent changes on the motion and alert settings? Has the camera been moved recently?
Give these steps a whirl:
Keep us posted.
Regards,
Emerson
12-23-2022 11:47 AM
Hi Zeddo123,
How's it going with your Nest camera? We would appreciate it if you could share with us the information that I'm asking above. Also, were you able to perform the steps I’m suggesting? We'd be glad to hear from you — We'd like to make sure everything is working.
Best,
Emerson
12-24-2022 02:12 PM
Hey Zeddo123,
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks,
Emerson