Nest aware not working

[Deanandjenni]

Recently replaced a gen 1 doorbell. Cancelled my old Nest aware since it apparently doesn’t work with new doorbells. Started a new Nest Aware subscription but it is not working. May be an issue with my home nickname since there are 2 shown with the same name. 

[MplsCustomer]

@Deanandjenni 

A Nest Aware subscription applies to all the Google Nest cameras and doorbells in the same Google Nest "home/structure". If your subscription is for one "home/structure" and your camera is in another "home/structure", that might explain what's happening.

You can check your subscription here; if you click on your subscription, it will show the name of your Google Nest "home/structure".

There is a way to transfer a subscription from one "home/structure" to another, but I don't know how that is done and can't find any documentation on this. You could try the "Contact Us" link under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159

[Jenelyn_O]

Hi folks,

Thanks for reaching out. I just want to check if you managed to see and visit the link provided above. Please let us know if you were able to get in touch with our support or if you still have questions in mind. 

I appreciate the input, @MplsCustomer.

Best,

Jenelyn