Nest aware subscription covering all my cameras???

[ellens1]

I migrated my accounts and still have access to the Nest App and Google Home.  I have three older nest cameras (not sure what generation but they plug in) and a new outdoor camera. My question is, can I get a Nest Aware subscription covering all cameras, new and old? I don't want to have to pay for two different subscriptions. If so, how do I do this??  

[MplsCustomer]

@ellens1 

If you have migrated your Nest Account to a Google Account and have a 2nd gen Nest Aware or Nest Aware Plus subscription, those subscriptions cover ALL 1st and 2nd gen Google Nest cameras and doorbells in the same Google Nest "home/structure" on the same Google Account. We migrated in 2020 and our Nest Aware Plus subscription covers our 1st and 2nd gen Google Nest cameras and doorbells.  We access history for our 1st gen cameras in the Google Nest app and use the Google Home app for our 2nd gen cameras.

[ellens1]

I tried migrating my account four times using my gmail address and it just wouldn't let me  -- so finally I succeeded using two different emails. However, it took a tech support person on the phone (available only to installers) to get it resolved all under one email. Now I'm waiting for email resolution to the billing problem. All my cameras (old and new) covered under one account. My electrician had to help me... he's an installer. Why don't they provide phone support to customers? It's so maddening!!!  We are paying them money for virtually. no support. Here's an email for # which is also difficult to find. Thanks for responding!

[ellens1]

Oh, this is interesting. It won't let me provide the email for google support. See the hashtag above? That was the email address. Sorry, but this is outrageous!

[pereztzum]

Hi there!

I apologize for the misunderstanding! Google Nest does offer phone support to customers for their products.

Here's how to reach Google Nest support by phone:

1. Visit the Google Nest Help Center: https://goo.gle/31i1U5t
2. On "Please select your product family:" Choose your product, in this case it is Nest Aware.
3. On "Tell us what we can help with:" Please explain the issue.
4. Then it will ask you to "Choose the best description of this issue:" there will be some options, choose the one you prefer.
5. There will appear some resources that could be helpful related to your issue, if that doesn't work for you, you can tap on "Next Step".
6. There are the options to get a call, Call us or to get a chat. You can Choose the one you prefer.
7. As a last step you just need to fill in all your information.

By following these steps you will be directly contacted by one of our Customer Support representatives.

Now to resolve your doubt about why we don't leave emails in a post, it's only because that violates the Community Guidelines, an email counts as personal information.
If you would like to receive more information about the Community Guidelines, you can see the following post.

https://goo.gle/3DKGv8I

I hope this helps,

Brandon.