Nest cámaras past history not working or sound

[Montana1979]

My indoor nest cameras cannot play past history or sound .? It only allows me to hear n view live footage but I cannot play back past history or sound? Please advise 

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue?

Best Regards, 

Brad.

[Buster1]

Yes,it is not working.1 701 740 7410

[Brad]

Hey there,

I am terribly sorry to hear that you're having this issue with your Nest camera! I'm sure it's frustrating, but I'm happy to look into this and see how we can help out. The first troubleshooting step that I'd recommend would be to restart your device. By doing this, it should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.

Best regards,
Brad

[janthadeus]

Hi folks,

Thanks for your help here, Brad.

I want to make sure you're all good — how did the steps go?
 

Thanks,

JT

[janthadeus]

Hey there,

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you happen to have the same concern feel free to reach us out here or start a new thread.

 
Regards,

JT