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Nest cameras off line, what is wrong with Nest.

pcirwin
Community Member

What is wrong with Nest, all my cameras are not working. Showing off line, but my WiFi is on. My Nest app showed trouble connecting to Nest.

1 REPLY 1

tajennifer
Community Specialist
Community Specialist

Hi pcirwin,

 

Thanks for posting. I'm sorry to hear that your Nest Cameras are offline on the Nest App. But don't worry, I can help. Here are some steps that might help get them back online:

 

  1. Network Check:
        -Verify your internet connection is stable by checking your internet speed and bandwidth.
  2. Connectivity:
        -Consider repositioning your cameras, router, or other objects that might be interfering with the Wi-Fi signal.
  3. Device Restart:
        -Reboot your Nest Cameras and your Wi-Fi router/modem.
  4. Power and App:
        -Ensure your cameras are plugged in and receiving power.
        -Make sure you're using the latest version of the Nest app.

You can check the "Fix Nest camera or doorbell Wi-Fi connection issues" article for more detailed information.

 

Please let me know if you have more questions. I'll be more than happy to help.

 

Best regards,

Jenny