06-27-2024 12:22 AM
I can save Nest camera recordings to a clip.
When I want to play a saved clip, the clip is bot played. There is an error message:
"the video could not be loaded, either because the server or network failed or because the format is not supported."
How can this be solved?
06-30-2024 02:26 AM
Two days later the problem does not occur anymore. I did not change anything. It is a mystery..
07-03-2024 08:19 AM
Hi MvanToll,
Thanks for posting. I'm sorry to hear that you were experiencing this situation trying to download a clip from your app. I understand that the situation was frustrating. But I'm glad to hear that the problem is solved right now.
In case the situation occurs again you can check the "Troubleshoot saving a video clip" article.
Please let me know if you have more questions or if there is anything else that I can do for you. I'll be more than happy to help.
Best regards,
Jenny