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Nest hub stopped interacting just answers with "I don’t know but here are some results from search".

albamain
Community Member

My Google Nest hub stopped interacting; it just recognizes a question has been made but it just answers with a search result and the followin sentence: 
"I don’t know but here are some results from search".
It never returns automatically to home screen, instead the main Googe search page remains on screen.

11 REPLIES 11

DubioserKerl
Community Member

I have the same problem. Is there a fix yet?

AlessandroC
Community Member

Same problem here...

mp1c
Community Member

Same issue with mine...

LordFenner
Community Member

No one from the big G can handle this stupid issue ? Only geniuses

Cnltzn
Community Member

Same problem here

albamain
Community Member

It turned out that if I set the Assistant language to English (US) as described here
https://support.google.com/googlenest/answer/7550584 (Change Google Assistant's language)
and ask questions in English, it works fine.
If I go back to my language (Italian) it fails as described.
So the problem persists.

DubioserKerl
Community Member

Yep, I just had a twitter DM chat with the nest support account @madebygoogle (very friendly). They also advised me to change the language to EN-US. My original language was German, but I will keep it in English for the time being.

 

Anyway, they seem to be looking into the issue.

albamain
Community Member

After a few days during them it was switched off, I have switched my hub on and now it seems to be working fine also in Italian, apparently for no reason. No more search results. 

Dan_A
Community Specialist
Community Specialist

Hi guys,

 

Appreciate the responses.

 

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

 

Regards,

Dan

albamain
Community Member

Since the day I've posted my note above, everything's fine here. Not sure why, but ok.

Dan_A
Community Specialist
Community Specialist

Hello albamain,

 

It's good to know that all is fine now since your last post. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

 

Thanks,

Dan