Night Vision on plug in outside camera

[Carrie2]

Several months ago, night vision on one of my cameras went out.  In Nest Aware, I tried moving it from “auto” to “off”, unplugged the camera, cleaned the lens (which was not dirty) and “uninstalled” and re-installed” the camera.  Nothing works.   I reached out to Google and I already did what they recommended (which was what I explained above) and they will no longer respond to my requests for an answer.   Can this be fixed or is my night vision broke?  I have 2 other outside cameras that work fine, it’s just this one camera that won’t work.  Any suggestions?  I’m not good with technology but I can get help from a friend if you tell me exactly what to do and I’m sure he will help.

thank you.

[Guarcax]

Hi there!

Thanks for posting in the community.
I’m sorry to hear about all the situations that you’ve been experiencing with your Nest camera and its night vision. I understand that the night vision randomly went out, and even after you have done some troubleshooting steps, it is still not activating. But no worries; I’m happy to help you find a solution.

In order to give you the correct troubleshooting steps, I have here some questions for you:

• What is the model of your Nest Camera?
• Does it work on the Google Home App or in the Nest App?
• Have you suffered any power outages recently?

I will be waiting for your response.

Regards,

Daniel.