No event history

[Kristi01]

I paid 60.00 for the year and I have no video event history(live video history) I'm getting frustrated with nest. Every time I renew this I have some type of problem. If this continues I will just go to swan

[MplsCustomer]

@Kristi01 

I'm just another customer and can't tell what's happening in your case, but here are a few things you could check:

1) Your Nest Aware subscription type and dates should show here:
https://store.google.com/subscriptions?hl=en-US

2) In the Google Home app, if you select Settings | Nest Aware, you should get a screen showing what kind of Nest Aware subscription you have for your Google Nest "home"

3) In the Google Nest app, if you select Settings | Nest Aware, you should get a screen showing what kind of Nest Aware subscription you have for your Google Nest "home"/"structure".

4) If none of these help, Google Nest has supposedly introduced "Nest Aware Premier Care". Go to this "What you get with a Nest Aware subscription" link: https://support.google.com/googlenest/answer/9233159

Under "Nest Aware Premier Care", select the "Contact us" link to send you to the premier care link:
https://support.google.com/googlenest/gethelp?&utm_term=premierhelpcontact

[janthadeus]

Hi folks,

Thanks for your help here, MplsCustomer.

I want to check if you still need help. Don't hesitate to reach back if you do.

Thanks,

JT

[janthadeus]

Hi Kristi01

How's it going? Do you still need help?

Regards,

JT

[janthadeus]

Hi there,

It's me again. We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you happen to have the same concern feel free to reach us out here or start a new thread.

Best,

JT