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No longer have playback on my nest camera since merging my account to Google

Noplayback
Community Member

How do you playback your Nest video via Google? Never had a problem with video playback until we merged our account with Google. Now when we go to playback we only get a still picture, no video. 

We have deleted and reloaded the app, turned devices off and on, rebooted wifi, does not work. 

 

4 REPLIES 4

Amartin18
Community Member

I have the same issue. Restarted bot the device and Wi-Fi and removed and reinstalled app. Very frustrated. 

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue?

 

Best Regards, 

Brad.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread. Please let me know if you need further assistance. 

 

Best Regards,

Brad.

Frodo-nz
Community Member

Sounds like you are all having the same issue as me. Haven’t been able to access my cameras for 6 weeks with same app video freezing issue, might get a couple second of live view and then back to blue spinning circle, and then dreaming if I want to scroll back on the time line or watch a recorded video history events. Have you reported to Google support?

my case ID is: 1-0971000032253 if you would like to add this to your conversations with Google so they can see we are all having the same issue