09-04-2022 09:39 AM
I want to upgrade to nest aware plus, but when I click the links, it only gives me the option for Nest Aware. How do I get to Nest Aware Plus?
Answered! Go to the Recommended Answer.
09-04-2022 10:21 AM
Hi mbel123,
Unfortunately to change your Nest aware subscription you will need to cancel the current one and create a new subscription.
I had this frustrating experience myself recently when I needed to change from a yearly subscription payment to a monthly payment.
I lost all my past video history and familiar faces that had been stored.
09-04-2022 10:21 AM
Hi mbel123,
Unfortunately to change your Nest aware subscription you will need to cancel the current one and create a new subscription.
I had this frustrating experience myself recently when I needed to change from a yearly subscription payment to a monthly payment.
I lost all my past video history and familiar faces that had been stored.
09-04-2022 10:41 AM
Managed to fix it - bug appears to be in the web application. There is no option to upgrade there. From the mobile phone (android) was able to find the upgrade option.
09-04-2022 10:51 AM
Great news and thanks for sharing this information.
09-04-2022 06:25 PM - edited 09-04-2022 06:27 PM
Hi folks!
Thanks for your help here, Cathal_S.
Awesome, glad to hear! You did a good job upgrading your subscription to the new Nest Aware plus plan. You may upgrade your subscription in the web browser or the Google Home app.
Here's how:
We're here if you have any other questions.
Best,
JT
09-07-2022 08:12 AM
I do not see the option to upgrade on web or mobile. I just purchased Nest devices and signed up for the free trial of Nest Aware. I already cancelled, but do I have to wait for the 30 days to expire before I can upgrade to the Nest Aware Plus subscription? Otherwise, I simply do not see any indication of how to upgrade at this point.
09-07-2022 08:27 AM
@EmmanuelR
I'm terribly sorry to hear that you're having these troubles. Here is a great link on how Nest Aware works and how to subscribe, and here is a link on how to manage your subscription.
Best Regards,
Brad
09-08-2022 03:09 PM
Hey folks,
I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
I appreciate the help, JT and Brad.
Thanks,
Archie
09-08-2022 08:32 PM
Thank you. I tried these links before writing on this forum, but I believe my trial has to expire before I am able to upgrade. I chatted with a Nest agent and that was also the conclusion. Thanks, again.
09-08-2022 10:48 PM
Hey EmmanuelR,
Gotcha — let us know if anything comes up, we're here to help.
Thanks,
Archie
09-12-2022 12:50 PM
Hi there,
Just checking in to see how the conversation is going, as there's been a lapse in activity on this thread.
Best regards,
Brad
09-14-2022 11:07 AM
Hi there,
Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.
Best regards,
Brad