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Not getting notifications for nest aware or alerts

Bjgraziano
Community Member

Hello there I am not getting any notifications or alerts. I have tried uninstalling reinstalling all cameras all apps using Wi-Fi not using Wi-Fi making sure my phone is not on airplane mode making sure I have a good signal on my phone making sure my phone is not on do not disturb I've gone through the whole gamut. Why am I paying for a service that does not work? I've been with you since day one. I'm getting very frustrated to the point that I might just sell all my cameras and move on to a different company that I don't have to pay for the same thing monthly. To all the texts or people that monitor this I've tried every thing possible I believe it's a software issue. I've even created activity zones I know what to do I've checked off here a dog bark see a package person unfamiliar face so on and so forth and yet still nothing. For an example I have a contractor that just pulled out in front of my house my wife just called me and said what is going on I said I don't know you tell me you're home. I have five cameras and nothing alerted me

3 REPLIES 3

janthadeus
Community Specialist
Community Specialist

Hi Bjgraziano,
 

I’m sorry for the delay. I appreciate your efforts here. No worries, we’ll sort this out — a few questions: what’s the make and model of your device? When did the issue start? What type of cameras do you have? Also, how far are the cameras from the router?

 

Looking forward to your response.

 

Thanks,

JT

janthadeus
Community Specialist
Community Specialist

Hey there,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

 

Regards,

JT

janthadeus
Community Specialist
Community Specialist

Hi there,

 

Just checking in to make sure that you saw my response. I'll be locking this thread if I won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

 

Best,

JT