Payment To Google Nest Is Convoluted and BROKEN

[DarkStar]

I received a notice that my payment method needed to be updated.  The only issue is that my card was unexpectedly maxxed out, temporarily.  My payment method is good and payment is ready to be made ... RIGHT NOW.

Here's the rub ... why make it so **bleep** hard to pay you?  Nothing I've tried, as far as updating has worked.  NOTHING.

I tried to reset my password for my account, twice.  Both times it said my password link would be sent to my gmail account.  NEVER HAPPENED.  NEVER GOT ANY EMAIL.

Can you tell I'm frustrated?  Can you guess how close I am to removing the nest camera from my home and using a service which is actually user-friendly?

FIX THE ISSUES WITH YOUR OWN PRODUCT.  I'VE MADE EVERY EFFORT TO PAY FOR MY NEST ACCOUNT, BUT YOUR INTERACTION WITH PAYING CUSTOMERS IS CRAP.

[aatienza]

Hey DarkStar,

Thanks for visiting the Community. 

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.

We hope you were able to get the help you need but if you're still having trouble, you might want to check out this link for additional information.

If the issue persists, feel free to submit another post, and provide as many details as possible so that others can lend a hand. Hope this helps!

Thanks,

Archie