I received a notice that my payment method needed to be updated. The only issue is that my card was unexpectedly maxxed out, temporarily. My payment method is good and payment is ready to be made ... RIGHT NOW.
Here's the rub ... why make it so **bleep** hard to pay you? Nothing I've tried, as far as updating has worked. NOTHING.
I tried to reset my password for my account, twice. Both times it said my password link would be sent to my gmail account. NEVER HAPPENED. NEVER GOT ANY EMAIL.
Can you tell I'm frustrated? Can you guess how close I am to removing the nest camera from my home and using a service which is actually user-friendly?
FIX THE ISSUES WITH YOUR OWN PRODUCT. I'VE MADE EVERY EFFORT TO PAY FOR MY NEST ACCOUNT, BUT YOUR INTERACTION WITH PAYING CUSTOMERS IS CRAP.
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