Price jump, I need to cancel because I no longer can afford it. On SS and on a very strict budget

[Ch12]

PRICE JUMP! I need to cancel because I no longer can afford it. On SS and on a very strict budget. I was just charged $80 and was not expecting it today. The charge will put my financial account in the red. How do I get a refund since the charge was debited from my account today??

I had the cameras focused on my cat's kennel outside but she has died and I no longer need the surveillance.

Please help me get a refund as soon as possible.

[MplsCustomer]

@Ch12 

We received an email on Sept. 1, 2023 about the price increase.

You could use the "Contact us" link under "Nest Aware Premier Care" in the post below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159

[Lance_L]

Hi folks,

@Ch12, I’m sorry to hear what happened. I’d like to check in and see if you still need help with Nest Aware. Were you able to contact our support team as suggested by MplsCustomer above? If yes, how was it?

Feel free to reach out if you have any questions.

Thanks for the help, MplsCustomer.

All the best,

Lance

[Ch12]

Thank you for your quick response!  I did a little research on my subscription(s) and noticed I have two. I have two cameras, one outside my front door and the other was focused on my outdoor cat's kennel. She died a month ago so I don't need that camera for surveillance. I  receive a separate bill for each one. When I subscribed I thought they were combined into one bill.  The bill I just received is for $80 which is the one for the cat which I was not expecting right now.  The other that is outside my front door is $8 a month.  I need to know what to do. Can I cancel the one that was for the cat which is the $80 one and keep the one for the front door?  I'd appreciate any guidance you can give me.  I was hoping to get a refund for the $84.80 which was charged to my checking account and cancel that one if is possible.

Thank you, again, for responding. It's much appreciated.  I have not received any communication from MplsCustomer

Sincerely,

Ch12

[MplsCustomer]

@Ch12 

I am just another Google Nest customer.

My suggestion is still that you contact "Nest Aware Premier Care" to straighten out your subscriptions, using the link I provided.

[Lance_L]

Hey everyone,

@Ch12, If you weren’t able to reach the support team yet, I’d love to help you with this. I need additional information from you that would be best shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. This form is only meant for you to use, so let me know once you’re done.

I appreciate your help, MplsCustomer.

All the best,

Lance

[Ch12]

I filled out the form and submitted it at 12:45 pm (just now). Thank you.

[Lance_L]

Hello Ch12,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you.

Cheers,

Lance