Re setting my nest

[Cruzfigueroa74]

I am resetting my device and is not connecting to my wifi. Is asking for the entry key or QR code which I don’t have. How can I get this fix? 

[Brad]

Hey there,

I am terribly sorry to hear that you're having this issue with your Nest camera! I'm sure it's frustrating, but I'm happy to look into this and see how we can help out. I am afraid that without the QR code, or the Serial Number, you wouldn't be able to install the device. Do you still have the packaging?

Best regards,
Brad

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

I appreciate the help, Brad.

Thanks,

Archie

[aatienza]

Hey Cruzfigueroa74,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie