I really wish that I read these posts before updating my Nest subscription. Nest Aware 2.0 SUCKS and if you want what you had with the original service, you have to pay extra for it. I REGRET THE DAY I UPDATED MY SERVICE. DON'T DO IT IF YOU'RE NOT WILLING TO SPEND OVER $100.
ALSO, like a few other people, I was billed twice for this **bleep** service. I'm considering returning the new nest camera I bought and looking into alternative providers.
Sorry to hear you haven't had the best experience. We’re always looking for ways to improve, and appreciate your feedback. We’re always looking for ways to improve, and appreciate your feedback. You can send it at any time using your devices, following the steps found here. If you wish to discuss this with support, you're welcome to reach out to support via this form. Thank you for your patience.
Just checking in to see if you have had the chance to fill out the support form I sent previously. You'll definitely need to contact support for this concern. We aren't able to manage your subscription here in the forum. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns.