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Refund for Renewal

kronic2326
Community Member

My subscription auto-renewed 2 days ago.  I'm moving and no longer need the service.  Chatted with support about a refund, but they wouldn't provide it. #frustrating.  Anyone have any success with a refund in a similar circumstance?

7 REPLIES 7

David_K
Platinum Product Expert
Platinum Product Expert

The same as other Google subscriptions, Nest Aware is non-refundable. There are specific cases were Google will offer a refund, but I don't believe this is one of them unfortunately.

Jenelyn_O
Community Specialist
Community Specialist

Hi folks,

 

Thanks for reaching out. I just want to check if you managed to see the response above. Please let us know if you still have questions in mind.

 

I appreciate the help, @David_K.

 

Best,

Jenelyn 

Jenelyn_O
Community Specialist
Community Specialist

Hi kronic2326,

 

I wanted to follow up if you still need help. Please let me know if you’re still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

 

Thanks,

Jenelyn

If you could help with getting the refund, we would love you!

EdmondB
Community Specialist
Community Specialist

Hi kronic2326, 

I’m sorry for the trouble this has caused you. Let me help you out. We need to first determine which Generation of Nest Aware subscription you have. You have a first-gen Nest Aware subscription if you have separate subscriptions for each camera in your home. For the 2nd Generation Nest Aware Subscription, it has the Nest Aware for $60 and the Nest Aware Plus for $120 per year. 
With the 1st Gen Nest Aware subscription, you will get a prorated refund once you cancel. But with the second generation, it's not refundable, but they continue to receive the service through the end of their current billing cycle. 

Let us know if you have additional questions.

Thanks,
Edmond

EdmondB
Community Specialist
Community Specialist

Hello there,

I just wanted to follow up and see if you still need any help. Let me know if you have any additional questions from here.

Best,
Edmond

EdmondB
Community Specialist
Community Specialist

Hey there, 

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Regards,
Edmond