Retrieve Nest Cam History before Signing up for Nest Subscription

[hannlee97]

To Whom This May Concern,

I activated my Google Nest Cam account through my Google Home App on June 3rd. Then, on June 31st, I was unable to view my nest cam history. Even though I can access WHEN the recorded-events had happened, I am unable to view the actual footage from the time I activated my account to the present day (please see attached). 

For the last 2-days since then, I have been trying to find ways to safely retrieve my footage, but no luck - but, to my discovery, I might have begun a "30-Day free trial" when activating my account. However, I was not made aware of this "30-day free trial" NOR the consequences for not continuing/renewing the account. I have no issue paying for a subscription, but please tell me if there is a way to retrieve/view my recorded history before I do sign up for one.

Thank you.

July 31 - Screenshot of Nest Cam when it stopped recordingJune 3rd - Screenshot of Nest Cam of when Activated

[MplsCustomer]

@hannlee97 

I don't think it's possible to have the 30-day Nest Aware trial subscription without having signed up for it. When you install a new Google Nest camera or doorbell, you're prompted at some point to sign up.

You can check which subscription you have by going here:

https://store.google.com/subscriptions

With the trial subscription, you should get event video history for detected events. If you want to save any of those clips, you'll have to download them:

https://support.google.com/googlenest/answer/9207572

Here's a Google Nest Help topic on the trial subscription:

https://support.google.com/googlenest/answer/9248198

Here are some other Google Nest Help topics on Nest Aware:

https://support.google.com/googlenest/answer/9233159

https://support.google.com/googlenest/answer/9546397

https://support.google.com/googlenest/answer/9681538

[EdmondB]

Hello hannlee97, 

Checking in — did you get a chance to try the steps shared by MplsCustomer? If so, how did it go? Let me know if you need more help.

Thanks for the help, @MplsCustomer.

Best,
Edmond

[EdmondB]

Hey there, 
 

Checking in to see if you still need help. Let me know if you have additional questions.
 

Best,
Edmond