We are a retail business and have had a nest aware subscription for years!! Our credit card was hacked. Before I could update, Nest Aware canceled our services. I have saved videos of shoplifters and other important saved videos. I do not want to start over!
You could try the "Contact us" option under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."