Subscription

[Ireland]

Subscription won’t attach. I can’t view any history . Won’t record

[MplsCustomer]

@Ireland 

I'm not sure what you mean by "subscription won't attach".

You can check your Nest Aware subscription on the Subscription Management page:

https://store.google.com/subscriptions

If you select your subscription, does it show the same Google Nest "home/structure" as your camera(s)?

If you go to your camera in the Google Home app and go to Settings | Video | Video history, which option is checked? If you go to Settings | Events | Scene events, do you have recording enabled for any events?

If you use the instructions in this Help topic, are you unable to view any history?

https://support.google.com/googlenest/answer/10904254

[tajennifer]

Hi everyone,

Thanks for posting. @MplsCustomer  thanks so much for helping out by sending information about the Nest Aware Subscription Management. That's definitely helpful for the community! 

@Ireland  I'm sorry to hear about the situation that you are experiencing with the Nest Aware Subscription. I understand how frustrating this situation can be.  But we hope the information you found was helpful in answering your question about the Nest Aware Subscription.

Please let me know if you have any other questions. I'll be more than happy to help.

Best regards,
Jenny