Urgent Nest Aware subscription help needed

[Fakhrul10]

Hello, 

I wanted to change my payment from monthly to annual. Contacted Google support and the customer service rep told me to cancel my monthly plan and re-subscribe to annual plan. Now, when I cancelled the plan, I can't find the plan I was on. In digging more, I found out that the plan I was on, is not being offered any more. I was on Nest Aware (1st gen) plan and the current plans are 2nd generation one. I'm not sure how I can get back to my original plan. Can anybody help? My Case ID: [6-2471000036319]. Thank you.

[Fakhrul10]

Hello community, 

How do I make formal complaint about the agent that gave me wrong advice to cancel my 1st gen subscription? If I knew my original plan is not on offer anymore I wouldn't have cancelled the subscription. I would like my original plan reinstated ASAP. Any help regarding this would be appreciated.

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[tajennifer]

Hi Fakhrul10,

Thanks for posting. We are sorry for the inconvenience that you are experiencing with your Nest Aware (1st gen) subscription. Thanks for the additional details you've shared. We'd be happy to take a look into this for you. Please fill out our Contact Us Form with all the needed information then let me know once done.

Regards,

Jenny

[Fakhrul10]

Hi Jenny (@tajennifer),

Thank you for reaching out. I've filled in the form. I'm in huge stress and would appreciate any help regarding this.

Kind regards,
Fakhrul