Video History from May 9th 2023

[beals]

We are needing to recover the ‘Event Data’ on one Nest Cam for May 9th 2023 from 7:00am to 7:00pm Central Time. The ‘Nest Cam’ has an active ‘Nest Aware Plus’ subscription with 60 days of events. However we were just notified that the event data for May 9th are needed as evidence in an Elder Fraud lawsuit. The May 9th event data rolled off 6 days ago. 

My two questions are:

Q1 Can the Nest Aware event data be recovered/extracted by Nest Aware personnel providing a request was properly submitted?

Q2: If Q1 is yes where can the form or web page be found/accessed?

[David_K]

No unfortunately. All video history is deleted on a rolling basis, meaning depending on which Nest Aware subscription you have, your camera’s older footage and snapshots automatically expire and are deleted after a certain number of days. There isn't a way to request footage older than 60 days in the past in your case, as it will already have been deleted.

[EdmondB]

Hello beals,
 

I'd like to jump in here and check if you've seen davidking's response. Let us know if you need more help by replying to this thread.

Thanks for the help, @David_K.
 

Best,
Edmond

[EdmondB]

Hi there,

I just wanted to follow up and see if you still need any help. Let me know if you have any additional questions from here.

Thanks,
Edmond

[EmersonB]

Hey everybody

@beals, just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

I appreciate your response, Edmond and davidking.
 
Regards,
Emerson