Video history not working

[Scahill]

I purchased this to be able to see who comes and goes at my back door. My video history does not work so I am not sure what the purpose is? I have had it for a few months now and it never works. Very frustrating

[MplsCustomer]

@Scahill 

Which camera or doorbell do you have? Do you have a Nest Aware subscription? When you say "video history does not work", what do you mean?

[janthadeus]

Hi folks,

Checking in — we hope you've got the answer you're looking for. Let us know if you have more questions in mind.

Thanks for the help here, MplsCustomer and Brad.

Regards,

JT

[Brad]

Hi there, 

Sorry to hear that you are experiencing this, but I would love to look into this for you. It doesn't sound like you may have an active subscription. Here is a great link on how nest aware works and how to subscribe. In addition, here is a link on how to manage your subscription. 

Best regards,

Brad

[janthadeus]

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Best,

JT