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Video playback not working

Jessit
Community Member

My video history playback on my Nest camera has stopped working. I'm not sure if it's because my free trial has expired - I cannot find a way to upgrade my subscription. Can anyone help? Thanks

13 REPLIES 13

Nichole92
Community Member

My will not work either ?! Any solution.? It’s just a screenshot and I lost all icons down below except live talk and quiet time 

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Please let me know if you need further assistance. 

Best Regards, 

Brad.

Nichole92
Community Member

We still need help 

Nichole92
Community Member

Stillllllll need help

Yes. Same problem. 

video not working 

need help 

RLMR
Community Member

Help!

MrsRuiz1113
Community Member

Yes, playback doesn’t work. What are we paying for monthly? 

m_amo
Community Member

I am also facing the same problem.  The nest cameras and App are useless at this point. 

Brad: I see many people are facing the same problem(in other closed threads) please offer some suggestions on how to resolve this issue instead of closing or locking the thread,

Agreed. Lots of people posting about the same problem. Thread gets responded to by Brad the bot. No resolution then locked. Failures on multiple fronts. 

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue.

 

Please let me know if you need further assistance. 

Best Regards,

Brad.

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.