WHY DOES IT TAKE HOURS TO VIEW HISTORY?!

[SnarkyMama68]

WHY DOES IT TAKE HOURS TO VIEW VIDEO HISTORY?!?!  For example:  I caught someone live stealing from outside of our non-profit organization.  I can see on the thumbnail in history that it captured the event, but when I click to view it, it says it’s not ready to view.  This happened HOURS - when WILL it be ready to view?!?!   I can’t file charges until I can provide the proof!

[SnarkyMama68]

Edit to add:  the event happened HOURS AGO.  This has been going on for weeks!!

[EmersonB]

Hello SnarkyMama68,

Thanks for reaching out here in the Community. To know more about this issue, I’d like to confirm, do you have a Nest Aware subscription? Do you have the Nest Camera or Nest Doorbell? How far are they from your Wi-Fi router? Try restarting your Nest Camera and/or Nest Doorbell and Wi-Fi router and monitor their behavior.

Let us know how it goes.

Regards,

Emerson

[SnarkyMama68]

WHY DOES IT TAKE HOURS TO VIEW VIDEO HISTORY?!?!  For example:  I caught someone live stealing from outside of our non-profit organization.  I can see on the thumbnail in history that it captured the event, but when I click to view it, it says it’s not ready to view.  This happened HOURS ago - when WILL it be ready to view?!?!   I can’t file charges until I can provide the proof!