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Will not recharge battery

Jgiamhere
Community Member

I removed to recharge it and plugged it in using multiple locations and plugs and will not recharge 

2 REPLIES 2

MplsCustomer
Bronze
Bronze

@Jgiamhere 

Have you had colder temperatures? Google Nest has just admitted that it's new battery doorbells and cameras can't recharge at temperatures below 32 F (0 Celsius) and that you may have to let the doorbell or device warm up to room temperature first.

Here is Google Nest Help's new page (new last week):

https://support.google.com/googlenest/answer/11830989?hl=en&ref_topic=9360834

Here is a CNET story on the issue:

https://www.cnet.com/home/smart-home/google-nest-doorbells-cams-have-battery-charging-issues-in-cold...

Here is a very long thread in this forum (over 560 replies) on cold weather concerns with the battery doorbell:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Cold-weather-concerns-with-Nest-Doorbel...

Brad
Community Specialist
Community Specialist

Hey folks. 

 

Merging this thread to the main thread here. This thread will be locked. Please leave your feedback on the main thread if you have any.

 

Best regards,

Brad.