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Wrong device on nest aware subscription

BumbleBee
Community Member

Hi

I purchased a nest aware subscription (on a google nest thermostat) instead of my nest door bell. How do correct this without cancelling existing subscription (I purchased annual). Can I switch the device? Both are in same property/structure

1 ACCEPTED SOLUTION

Okay I suspect that you have two seperate homes setup, which is why there is this issue.  You will need to remove the doorbell entirely, and then reset it up under your main "home" where the thermostat is.  

It should look similar to the screenshot below when done :

 

View solution in original post

11 REPLIES 11

Ashepherdson
Gold Product Expert
Gold Product Expert

The nest aware subscription would apply to your account, not your thermostat, so if you have signed up with the same account that your nest cameras are linked to, then you are good to go.  

Thanks for the reply. Its the same account. when i select the doorbell device, it asks for buying new subscription. what should i do

Which app are you using , Google home or nest ?  Also I suppose I should ask which doorbell you have, 1st gen or the new battery model?

i have a wired nest bought nov 2020 from google store. i am not sure which gen it is. i am using google nest app and google home

since i have different names for thermostat and doorbell on google nest app, does it consider them as different structures?

Okay so we will assume it's the 1st gen nest hello, go into your nest app, click settings, nest aware, and tell me what you see there please.  

They can have different names, as long as they are part of the same "home" then there is no issue.  I'm not sure how your aware subscription would get linked to the thermostat as aware is only for cameras and doorbells.

if i select doorbell on my nest app>settings>nest aware, i see "meet the new nest aware" and features

 

if i select thermostat, nest app>settings>nest aware, i see "Active: Nest aware"

Okay I suspect that you have two seperate homes setup, which is why there is this issue.  You will need to remove the doorbell entirely, and then reset it up under your main "home" where the thermostat is.  

It should look similar to the screenshot below when done :

 

View solution in original post

got it, thanks for your help

Brad
Community Specialist
Community Specialist

Hey folks.

 

Just checking in to see if you still need assistance with this issue. If so, please let me know and I would love to look into this further for you!

 

Best Regards,

Brad.

 

P.S Thanks for your help, Ashepherdson!

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.