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Help Center

For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

Nest Cams Randomly Not Identifying People

Since Android's recent update on March 17, several cameras are randomly not identifying people activity. Seems to happen every time there is significant OS update, until Nest tweaks on their end. Randomly, no activity shows when a large vehicle appea...

Annon by Community Member
  • 3399 Views
  • 16 replies
  • 0 kudos

Adding Nest Detect to an existing system

I can not add two new additional Nest Secure Detector ( for door or window)The Nest App on my Android works fine with 4 Detectors already installed along with two doorbell cameras.the App will recoginize two detectors I purchased through Ebay. the ba...

studekid by Community Member
  • 729 Views
  • 1 replies
  • 0 kudos

Sound Detection not working

I have set up nest aware. I was on chat with support for a few hours. My Google Home Mini is setup with my nest aware. I played a smoke alarm sound on YouTube and nothing happened. I noticed my Google home mini can only hear after I have tapped on it...

Resolved! History video won’t load

I just installed our new nest doorbell (wired, gen 2) and since it won’t connect to the nest app anymore set it up under Google home. I get notifications for the doorbell like I used to from nest but when I go to history the video won’t load/show. We...

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Resolved! different camera locations for one Nest aware account?

I have cameras for my house and cameras set up at two different shops (3 different internet accounts) Can I have all cameras on one Nest Aware subscription? I can view them all an my HOME app, but the subscription is only attached to my house cameras...

TFletch by Community Member
  • 1952 Views
  • 4 replies
  • 0 kudos

Lisa Cook fraud

Hello, my name is Lisa Cook Money has been taken out of my checking account in March 2022 and March 8 2023. I am not interested in this subscription. Please cancel this service and stop taking money out of my account. My card number ends in *Removed ...

Anonymous by Not applicable
  • 1365 Views
  • 4 replies
  • 0 kudos
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