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Nest Aware

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Help Center

For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

Resolved! Wrong device on nest aware subscription

HiI purchased a nest aware subscription (on a google nest thermostat) instead of my nest door bell. How do correct this without cancelling existing subscription (I purchased annual). Can I switch the device? Both are in same property/structure

BumbleBee by Community Member
  • 11 replies
  • 0 kudos


We cannot turn on the heater and the Nest itself isn’t working 

kanthan by Community Member
  • 3 replies
  • 0 kudos

No QR Code and No Setup Code

Resetting device due to WiFi change. I don't have an 8 digit code or QR code on the device and I do not have the original box. Please advise.

Nikomi by Community Member
  • 19 replies
  • 4 kudos

Bought Aware Subscription under wrong email

Has anyone been logged into a different email in the "Google Store" without realizing and purchased under a wrong account? I was logged into my "spam" account automatically by the google store for some reason, so when I got the subscription email con...

Nest aware not detecting people / ending early

I miss quite a lot of notifications for people on nest aware. Ive now had it when the nest aware stops recording when a person is clearly identified not knowing if ive received a parcel or not.Its all a bit poor really.

Andybrad by Community Member
  • 6 replies
  • 0 kudos

Nest Aware Advertising

Why am I seeing ads when I log into my Nest Aware? Asking me to subscribe when I'm already a subscriber!!!! Extremely annoying!

Ed_Heaton by Community Member
  • 5 replies
  • 0 kudos