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Nest Aware

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Help Center

For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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Nest Aware Subscription issues

I’m receiving emails from Google Nest saying that my subscription is about to end as of 5/25/2025. My account states that’s it’s not even due till late June 2025?

Resolved! Subscription options

We had an incident at our home and could only pull of a recording our Backyard battery camera and looks like the history only held for 3 hours so we can no longer get a recording of it. What are the current recording options for our cameras, batter a...

olsonkj by • Community Member
  • 1384 Views
  • 3 replies
  • 1 kudos

Nest Aware cancelation

Can you please cancel and refund the $150 charge made to my credit card on 4.19.25. I cancelled this thru the home app last year yet I am still being charged for this.

Nattles by • Community Member
  • 326 Views
  • 1 replies
  • 0 kudos

Refund for cancelling nest subscription

Please REFUND FOR CANCELLING SUBSCRIPTION for nest aware effective today 4/23/25. Your company automatically charged me today. Please reverse $86.96 charge. Living expenses are high and I can’t afford this service anymore. Thank you for your help.

Mayhew by • Community Member
  • 365 Views
  • 1 replies
  • 1 kudos

New subscription

Hi I’m looking to get 24 hours video recording how to a sigh up for it 

Alaia by • Community Member
  • 415 Views
  • 1 replies
  • 0 kudos

Nest Aware/Doorbell cameras/Annual cloud service

I have tried several different ways to connect or speak to someone within Nest Aware or Google Customer Service, but there are disconnected phone numbers. The drop-down menus do not give the proper choices, nor is there an option to speak to someone....

Re: Nest Aware Home/Away stopped working

Seems like we may be going through similar issues. Always glad to see we’re not alone. After having gone through the knowledge base articles and tried numerous steps, like resetting my password, creating a new Google account to link to the original N...

Nest Aware Home/Away stopped working

About 2 weeks ago the Home/Away assist feature stopped working & no longer recognizes when I’m home or away. I’ve tried all the troubleshooting options that I have found & nothing is helping.

Need some help…missing history on nest aware

If I open the nest app on my iPhone I see all my history. But on my iPad it stops logging events between 8pm and 7am every day. I’ve compared settings and they all seem the same. Anybody know this issue?

Cmk1 by • Community Member
  • 393 Views
  • 1 replies
  • 0 kudos

Resolved! Nest recording history

Hi, I cannot see the nest camera’s recording. It is just frozen. How do I fix this?

Home1984 by • Community Member
  • 751 Views
  • 1 replies
  • 1 kudos
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