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Nest Aware

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For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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Resolved! Nest Aware Price Jump

Just got my email notification. 25% increase from $120 to $150/year? I don't think so. Looks like I'll cancel before my renewal, have no cloud storage for now until I find a more reasonable alternative.If you're going to raise prices that much, give ...

DJHussey by • Community Member
  • 72473 Views
  • 186 replies
  • 57 kudos

Legacy nest not cancelled when upgrading to nest aware?

I followed the instructions to upgrade to nest aware March 2023 and got the emails that said everything was moved over. To my surprise recently, the legacy nest subscription had not been cancelled despite going through the upgrade via google. I was o...

Resolved! Cancellation

Sold house. How do I cancel my Nest Lab account. No address no phone!

Nest Aware subscription paid but not working

I signed up for Nest Aware Plus a month ago. Although I wanted the subscription to begin immediately, instead for some reason I got a free trial of Nest Aware (not Plus) for 30 days (that is, event recording but not 24/7 recording). Now the trial has...

scottkn by • Community Member
  • 3678 Views
  • 8 replies
  • 3 kudos

Nest aware recording

Would like to see if I can get footage of an event that was captured on a date that is longer than 30 days even though I only have the 30 day subscription. Is there a way to get it? Even if I pay more?

Danesca by • Community Member
  • 526 Views
  • 2 replies
  • 0 kudos

Nest app can’t login

I forgot my password for the best app and when I try to reset it and give my email address no email ever gets sent. How do I check that my email is correct?

Janebug83 by • Community Member
  • 425 Views
  • 1 replies
  • 0 kudos

Urgent Nest Aware subscription help needed

Hello, I wanted to change my payment from monthly to annual. Contacted Google support and the customer service rep told me to cancel my monthly plan and re-subscribe to annual plan. Now, when I cancelled the plan, I can't find the plan I was on. In d...

Fakhrul10 by • Community Member
  • 677 Views
  • 3 replies
  • 0 kudos

Connect Nest Cam Indoor Wired to existing Nest Aware subscription

As from 2018 I have 1 Nest Aware subscription with 1 Indoor Nest camera's.As from 2020 this subscribtion has been migrated to the new subscription now using 2 Indoor Nest camera's I'm using the Nest app and the Windows Nest web version. In 2024 I bou...

Jeff57 by • Community Member
  • 1009 Views
  • 8 replies
  • 0 kudos

Doorbell/ camera

Was I charged double? Once on January 14 for $ 80.00 and on January 15 in amount of $ 150.00 please advise I was charged for one year and 150.. for 15 months? Is that correct? I am so confused .’please reply me at # with your answer..

panch75 by • Community Member
  • 366 Views
  • 1 replies
  • 0 kudos

Nest aware double charge

I migrated my nest aware as Google recommended. But then they never cancelled my original plan. I didn't catch it for almost a year as it was billed as almost the same name. I've been trying to get my refund for over 3 months now and finally the supp...

hslsurfer by • Community Member
  • 613 Views
  • 3 replies
  • 1 kudos
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