cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Help
Nest Aware

Blog Posts

Help Center

For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

Start a conversation

Resolved! Nest Aware Price Jump

Just got my email notification. 25% increase from $120 to $150/year? I don't think so. Looks like I'll cancel before my renewal, have no cloud storage for now until I find a more reasonable alternative.If you're going to raise prices that much, give ...

DJHussey by • Community Member
  • 27283 Views
  • 186 replies
  • 45 kudos

Help connecting nest

When I press on first floor after I reset my nest, it won’t work

10 Metre Cables bought from Google Shop

Neither of the 10 Metre cables I bought work on any outlet or with any camera. The battery icon is still lit. When i replace with standard power lead it immediately goes out? Is there a problem with all 10m power cables?

garno by • Community Member
  • 325 Views
  • 5 replies
  • 0 kudos

Nest aware works for nest cam but not google cams

Ok so, I have several Nest iq cams outside of my home and I paid for the nest aware so I can keep an eye on things. Recently I purchased a Google battery cam for my office and I had it set up with a new home address but for some reason is asking me t...

Falcy89 by • Community Member
  • 310 Views
  • 5 replies
  • 0 kudos

Heat link won’t connect

I’m having a problem whereby my heat link wont connect with my thermostat I’ve tried resetting but no luck can someone please help

Device help or recommendation

I moved from Simplisafe to ADT, and received Google Home as part of the installation. I have a GFI circuit in my garage, into which I have plugged a freezer. Often enough, a rain storm passes through, and the circuit trips, leading to the freezer los...

Bki-in-SC by • Community Member
  • 176 Views
  • 1 replies
  • 0 kudos

Need crucial camera footage from a recently removed event

Recently, I have gone on vacation and hid my wallet in a room where I have set up a Google camera. Due to the 30 event history deletion feature, I can no longer look back at the footage and see where I have put it. Could I temporarily get access to f...

NickM1425 by • Community Member
  • 416 Views
  • 7 replies
  • 0 kudos

New Feature: ALARM vs. Notification

Hello, My GHome App is bothering me every time my wife changed the room and is constantly telling me "wife is in kitchen", "wife is in bedromm", "wife is in kitchen".... ok, this works fine. I just dont care But in between of all these "wife changed ...

Richi220 by • Community Member
  • 178 Views
  • 1 replies
  • 1 kudos

Nest Aware subscription migration

I recently replaced my Nest Secure that was monitored by Brinks, with ADT, per the news about Nest Secure. Of course, I have already cancelled my Brinks monitoring subscription.I had a Nest Aware subscription with my Secure, purchased THROUGH the Nes...

LadyMarah by • Community Member
  • 514 Views
  • 5 replies
  • 0 kudos

Resolved! Nest Aware footage

Hey,Is it possible to retrieve footage from one of my cameras from 34 days ago? It's past the 30 day mark, I get that. It's just that i need to download something that was caught on camera, for a court case?ThanksTom

CaptChaos by • Community Member
  • 2032 Views
  • 12 replies
  • 0 kudos

My New Credit Card Payment was rejected

I finally figured out how to add a new credit card number and then I get an email from Nest saying it was rejected. The card has thousands of dollars available on it and I triple checked to make sure I added the correct number. Where can I go to get ...

Polls
Do you use automations or Routines in your smart home?
Show Choices
Hide Choices
to vote