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Nest Aware

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Transferring a Pre-Paid Nest Aware Subscription to a New Google Home

I was advised by Google Support to create a new Gmail email address so that I could create a new Google Home since they were unable to help fix multiple issues with my original Google Home that was created using my original Gmail email address. The i...

Matthjx by Community Member
  • 277 Views
  • 3 replies
  • 1 kudos

Nest doorbell does not show in nest account online

I cannot find where to add or find my new nest doorbell when I long on to nest from a computer. The hub feed shows up, but not my doorbell. I also seem to be losing a lot of video feed. It will show in the app a person and I get the 2 second view but...

Ststein by Community Member
  • 333 Views
  • 13 replies
  • 0 kudos

CVR problem

I have an active Nest Aware Plus subscription and all but one of my camera record 24/7. The one that doesn't has many grayed out bars that state "No activity detected". If I have Nest Aware Plus so why is this one camera recording event based? Video ...

MsH by Community Member
  • 129 Views
  • 3 replies
  • 0 kudos

Billed incorrectly for nest aware plus

Hi,I had a monthly subscription of nest aware plus billed at $12/month. I ended my subscription to sign up for a one year plan for $120. I received an email confirming my $120 order. When I checked my credit card I was billed $120. I was then also bi...

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Nest app won’t let me sign in or change password

Nest app prompted me to sign in again & said I have an invalid sign on combo. I tried to rest password but it won’t send me an email. Verified the email on the main account. I was still receiving notifications but couldn’t load app. Deleted & reinsta...

NJS by Community Member
  • 1312 Views
  • 10 replies
  • 2 kudos

Unable to see nest aware event history

I pay for the 30 days of event history with nest aware. I can see clips from one of my cameras, but not my doorbell. My wife's car was broken into last night and I need at least up still or something to submit to the police. I've seen very similar to...

Dandouble by Community Member
  • 274 Views
  • 12 replies
  • 0 kudos

Unable to view event history clips

Hello. My wife and I recently purchased and set up a Nest Doorbell Battery and signed up for Nest aware. For some reason, we are having trouble with the event history, but only on her phone. If you click “full event” history, it will show the sample ...