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For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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Familiar faces

Hello I have 3 nest outdoor cameras ( 1st generation) and an indoor camera ( recently bought).The 3 outdoor cameras are on the Nest and Google app and the indoor camera just on google’s app.my problem is when trying to set up face recognition, on the...

Mark1305 by • Community Member
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  • 3 replies
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Resolved! Video history

Hi is there anyway of myself or any authorities accessing video clips or stills from more than 30 days ago? this is needed for an investigation. many thanks

Kim21 by • Community Member
  • 494 Views
  • 1 replies
  • 1 kudos

Resolved! Nest Aware Footage

I thought I had Nest Aware but didn't, somehow the subscription had lapsed.. so I re-started the subscription.When I went back in to the app it wiped the footage that the app was showing me from that day.. is there any way to get it back? I'm guessin...

Lyndhurst by • Community Member
  • 503 Views
  • 1 replies
  • 0 kudos

Nest Aware Double Charge

I upgraded to the 2nd generation Nest Aware back in December 2023 with the promise of being refunded for the remainder of the 1st generation Nest Aware. I assumed once I upgraded all was well after being told the Nest website would no longer be used ...

Can't Cancel Nest Subscription! HELP

As everyone knows, Google stopped supporting Nest in April this year. I thought charges would cancel automatically after April, but we are still being charged every month for a service we're not getting. I can't log into our Nest account through Goog...

Resolved! Sound detection is not found in my nest app

Hi all, I have multiple google home speakers in my home, and I have a 2nd gen nest mini in my garage. I would like to enable sound detection on this mini so it can listen for glass breaking. When I look in my nest app I don't see the option for sound...

Payment issue

Good morningTrying to renew my subscription, but I will get kicked out when I submit my payment, however tried to have the new Credit card but the end it give me an arrow system. Can you please help me out to enroll again thank you.

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