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For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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Overcharge on obsolete account

I moved my Nest camera to Google as I was told. My old account with nest was supposed to have been transferred to my Google account. I paid for my annual fee to Google and didn’t think again. Two years later and after an address change, I got Nest ch...

MyConcern by • Community Member
  • 1067 Views
  • 5 replies
  • 1 kudos

Nest Aware Refund

I just got autorenewed for two nest aware subscriptions. I don’t need one of them anymore and cannot even locate the camera that was under that subscription. We moved. I canceled the subscription and instead of offering me a refund it says I have ser...

vsmorton by • Community Member
  • 862 Views
  • 3 replies
  • 0 kudos

Nest aware subscription covering all my cameras???

I migrated my accounts and still have access to the Nest App and Google Home. I have three older nest cameras (not sure what generation but they plug in) and a new outdoor camera. My question is, can I get a Nest Aware subscription covering all camer...

ellens1 by • Community Member
  • 921 Views
  • 4 replies
  • 0 kudos

Nest Aware Missing Events

I have two outdoor Nest cameras with a Nest Aware subscription. These cameras often miss motion detection events; e.g., package delivery, someone in backyard. Since the system only records video for detected events, I have no way to view video of eve...

TCle by • Community Member
  • 1479 Views
  • 6 replies
  • 1 kudos
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