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Nest Aware

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For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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Resolved! Nest Aware Price Jump

Just got my email notification. 25% increase from $120 to $150/year? I don't think so. Looks like I'll cancel before my renewal, have no cloud storage for now until I find a more reasonable alternative.If you're going to raise prices that much, give ...

DJHussey by • Community Member
  • 28237 Views
  • 186 replies
  • 45 kudos

I’m past 30 day trial

I’m interested in playing any of the 3 hour video history that I now see since I did not renew … yet!is it possible to play them or do they just appear as “photos”.can I just pay for a subscription to just pay the 3 hours of videos?

Mikeabo61 by • Community Member
  • 397 Views
  • 4 replies
  • 0 kudos

SOLVED - Upgrade to Nest Aware Plus

In an effort to help others, I'm posting this solution.I spent hours trying to figure out how to upgrade from trial Nest Aware basic to Nest Aware Plus. 90% of the replies here are a regurgitation of the following link: https://support.google.com/pro...

Alarm sometimes will not turn off after 10 minutes

According to the research I did on Google support, a nest alarm, which is set for every day at 12:45, should turn itself off after 10 minutes if I am not here to “stop” it. Most days it works. Occasionally, I come home 30 or 40 minutes after the alar...

JoyceTX by • Community Member
  • 131 Views
  • 0 replies
  • 0 kudos

Playback not working

Cannot view any recorded videos on my Nest app, or Google Home, from my Nest indoor camera. What do I do

Fernz by • Community Member
  • 390 Views
  • 5 replies
  • 0 kudos

Address Verification

I live in a newly built house and cannot get Nest Aware to verify my address. How can I update my address with Google? I’ve seen other posts but not a clear solution posted.

Google Nest sucks

Google Nest sucks! All I want to do is psy them money and you can’t find where to pay. What a joke!

Nest Cams Randomly Not Identifying People

Since Android's recent update on March 17, several cameras are randomly not identifying people activity. Seems to happen every time there is significant OS update, until Nest tweaks on their end. Randomly, no activity shows when a large vehicle appea...

Annon by • Community Member
  • 986 Views
  • 16 replies
  • 0 kudos

Resolved! I'm being billed monthly by both Nest & Google.

I migrated my Nest Aware to Google on January 7, 2023. Since then I have been billed monthly by both Nest ($10.82) and Google ($6.49). How do I get the Nest billing to stop and receive a refund?

JB63 by • Community Member
  • 1423 Views
  • 5 replies
  • 0 kudos

Resolved! upgrade from free to paid subscription - recover recorded events

Hi, our nest aware trial subscription ended recently and we forgot to upgrade to a paid subscription. Some events happened last night (saw the thumbnails in the notification area on my phone), but we can't find these events in the history as they hap...

thomas_lt by • Community Member
  • 1461 Views
  • 4 replies
  • 0 kudos
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