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Help Center

For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

Resolved! Double billed

I have been billed twice for over a year. I migrated to a nest aware subscription but the legacy subscription incorrectly didn't get cancelled. It looks like this is a common issue from looking in the forums. I've contacted nest aware support and the...

thebignev by Community Member
  • 2861 Views
  • 8 replies
  • 5 kudos

Video Playback Problem

I have 2 legacy Nest cameras, 3 newer Nest indoor cameras, 2 outdoor battery Nest cameras, a Nest doorbell, Google mesh wifi, and a Yale door lock. I also have a Nest Aware Plus subscription. It is maddening that I can only see video 24/7 recording a...

GoGi by Community Member
  • 988 Views
  • 3 replies
  • 1 kudos

Cancel Nest Subscription

I have been trying to cancel my Nest subscription since December. Something changed from Nest to Google, rendering me unable to login or even create a new account. One of my cameras quit working and I switched to a different brand throughout my house...

jjbranco by Community Member
  • 4145 Views
  • 10 replies
  • 6 kudos

Resolved! nest camera: can't turn on familiar face detection

We have a new Nest Camera (battery). We signed up for Nest Aware. In Google home settings, the Nest Aware section says "no compatible device found". The "learn more" link sends us on a wild goose chase with no answers. We do not live in Illinois. Can...

pweil2 by Community Member
  • 4172 Views
  • 19 replies
  • 0 kudos
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