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Subscriptions and Services

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Help Center

For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

Nest hub max not announcing the name of familiar face

I have nest doorbell and nest hub max. i configured familiar faces.and when a familiar face is at the door, I see in my home app notification with the name of the person. while the nest hub that declaring “someone at the door” only rarely says the na...

Nest Aware refund

This has been the most frustrating process. My nest aware was renewed under the wrong product, the only way to fix this solution was a representative telling me to cancel the subscription and subscribe again for my doorbell. I was hesitant to do but ...

Lin091 by Community Member
  • 1020 Views
  • 3 replies
  • 1 kudos

Nest camera subscription

My subscription was cancelled! Apparently the card you had on file didn’t go through. I changed the card to a current one and deleted the one that wasn’t available any longer. I need my subscriptions reestablished.

Deleted account

I didn’t realize my account was being deleted because my auto payment didn’t go through. I forgot completely that the card expired and this is critical, I am in the middle of a nightmare and video recorded just this past Saturday is critical!!! I had...

Nest Aware Plus

I have multiple Nest cameras purchased in 2021 or prior where I view 24/7 video via the Nest app. I just purchased a new Nest Cam Indoor Wired 2nd generation which requires the Google Home app to set it up. Do I need to purchase another annual subscr...

mdem10 by Community Member
  • 913 Views
  • 3 replies
  • 0 kudos

Nest Aware Subscription increase

An increase from £70 to £110 is not justified for a 5-day Nest Aware. I have been with you for years. I am heading towards another platform which is FREE. There is no value in this increase

Edbell222 by Community Member
  • 492 Views
  • 1 replies
  • 0 kudos

view history

i pay for a monthly subscription and never been able to view history on my Nest App or using the web browsers. there was an incident and i need footage urgently. some help would be great thanks.

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