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For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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Google screws me yet again. Camera was damaged by lightning, now I have to upgrade to "new" Aware?

My outdoor camera was damaged by lightning. I purchased a replacement on ebay. I cannot add it to my old nest aware sub even though it currently has "no device" assigned to it after I removed the damaged camera.Chat told me to kick rocks, and buy the...

I don't recognize a $50 charge on a credit card

Every January I pay my annual subscription and I have 2 nest aware charges, but they are on another credit card. Recently, I was billed $50 from Nest and that credit card is not in my subscriptions and I do not know what this charge is? I am putting ...

Credit card

Can't get google home to accept my credit card, I get 2 errors 1 card not is supported on this platform 2 ( mostly) ask me to update my card info So HELP PLEASE!

Resolved! Migrated Nest to Google, but get message"Migration currently in progress. Please try again later"

Had Nest for years. Added a second camera and wanted the new Nest Aware subscription. Migrated from nest to google. Received a message it was complete. When I try to upgrade to nest aware I get a message "Migration currently in progress. Please try a...

davidleo by • Community Member
  • 2203 Views
  • 3 replies
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Video History from May 9th 2023

We are needing to recover the ‘Event Data’ on one Nest Cam for May 9th 2023 from 7:00am to 7:00pm Central Time. The ‘Nest Cam’ has an active ‘Nest Aware Plus’ subscription with 60 days of events. However we were just notified that the event data for ...

beals by • Community Member
  • 885 Views
  • 4 replies
  • 0 kudos

Unable to connect nest camera

I had this camera setup previously and removed it from the app, now i cant add it back in. Ive tried scanning the qr code but it cant find it. The light on it turns green whenbit can sense movement etc but i cant connect it to my app.

Cece_81 by • Community Member
  • 2004 Views
  • 10 replies
  • 0 kudos

Subscription says: " Nest Aware with 30 days of event video history". No video history prior to tod

Subscription says: " Nest Aware with 30 days of event video history", however, there is no accessible video history prior to today.My gosh - this Google support is atrocious and maddening. I would like to access video history from 4 days ago when my ...

candycamal by • Community Member
  • 1212 Views
  • 4 replies
  • 0 kudos
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