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Help Center

For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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Nest door bell

I just moved into a new home which already has a Next doorbell and camera. The device is attached to the dwelling to a point that I am unable to look on the back for the code to access it. Is there a way to get a code or have the device reset?Please ...

Nest aware plus

Familiar faces recognition works great. But I’d like to NOT be notified of a familiar face. And only be notified of UN-familiar faces. Is this available? If not, it should be an option to avoid unwanted and unnecessary people alerts.

KaveMan by • Community Member
  • 3090 Views
  • 5 replies
  • 3 kudos

No video stored when doorbell pressed.

No video is stored when the doorbell is pressed. An indoor nestcam picks up the visitor doorbell announcement but when checking the history of the doorbell it is blank. It’s a battery doorbell with 52% battery left.

Apial by • Community Member
  • 2844 Views
  • 12 replies
  • 0 kudos

Nest camera not storing event history

I have a nest aware subscription however when I go to my google home app, I am only seeing event history from last couple hours. Nothing is showing up from yesterday or before, I have the subscription so that I can access event history. What am I pay...

Kpbennett by • Community Member
  • 1169 Views
  • 4 replies
  • 0 kudos

Lost Nest Aware subscription

I deleted my nest home due to security issues. I was able to restart my devices after resetting all of them and they are back in my account but my nest aware subscription is gone. I want to reestablish my nest aware account with my devices. Ihave a s...

JimPi by • Community Member
  • 2285 Views
  • 3 replies
  • 0 kudos
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