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Help Center

For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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Nest cam being viewed by someone else outside my family

Last night I experienced the most creepy thing ever. My husband was already sleeping, my daughter has her access revoked to her tablet after 9pm plus she has no access to the Nest app or the Google Home app. so around 12am and 2am I was getting a con...

Asvid by • Community Member
  • 5981 Views
  • 18 replies
  • 0 kudos

overpaid subscription

In December 2022 I received an email saying my annual sub of £120 hadn't gone through. I rectified this by changing the payment to a monthly sub of £10. However on checking our account I note the £120 did go through. Therefore we are due a refund of ...

crezzer6 by • Community Member
  • 1072 Views
  • 4 replies
  • 0 kudos

Subscription payments

I keep paying my subscription and they email me to tell me my payment did not go through. Although another page says I am paid up until December. This is very confusing. Please help

Ramona1 by • Community Member
  • 1241 Views
  • 5 replies
  • 0 kudos

Nest Renew Using Wrong Time-Of-Day rate schedule

Hello!My energy company has a time of day increased rate that I was able to select from the Nest Renew configuration RTD1Residential - Time of Use - 2pm-10pmThe issue I am facing is that my thermostat is incorrectly saying that the schedule for the i...

Nest iOS app video playback issues

recently have been having a consistent issue viewing video from my Nest Doorbell (wired) in the iOS app (5.70.0 on iPhone 14 Pro). i am able to navigate to a specific clip or scrub to a specific point in time, but the video just doesn't play. i can s...

ratay1 by • Community Member
  • 1064 Views
  • 3 replies
  • 0 kudos

Can’t see my Nest Aware subscription

My partner and I are in the same “Family Google”. We had a nest aware subscription that one of us subscribed to (our own personal email/bank, etc) but we would both be able to access the benefits via our nest or Google home app. For some reason the s...

Bexx33 by • Community Member
  • 3847 Views
  • 9 replies
  • 0 kudos

Saving non event clips

Nest Aware is not cheap (for what you get). I mostly pay for this service to record 24/7. I have to say it blows my mind that there is NO way within the app or browser to save clips outside of recorded events (with the flood camera light/camera). I s...

Sonpit by • Community Member
  • 827 Views
  • 1 replies
  • 2 kudos
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