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charging me the second time

reliabletrans12
Community Member

my user id is reliabletrans123  my name is roberto marrero   you guys are charging me the second time

1 REPLY 1

EmersonB
Community Specialist
Community Specialist

Hello reliabletrans12,

 

Thank you for reaching out to the community. We want to help you with your charge, but we need to be more specific. Are you referring to your Nest Aware subscription? How many Home structures do you have? Did you purchase a new one while you have an existing subscription?

 

Once we have this information, we can better assist you.

 

Looking forward to your response.

  

Regards,

Emerson