Hey folks,
@UnhappyCostumer, how's it going with your Nest Protect? Just a reminder, the battery recommended is the Energizer Ultimate Lithium AA (L91) batteries. Using other types of batteries than the ones recommended by Nest will be detrimental to the smoke and CO alarm operation. Don’t mix and match batteries. Don’t place new batteries in with old batteries.
Battery life varies greatly depending on usage: how many times Nest Protect detects smoke or carbon monoxide (CO) and sounds the alarm, how often Path light turns on, where the Nest Protect is placed in the home, etc. Nest Protect batteries should probably last longer in that rarely-used guest room than in the kitchen. The more Nest Protect is used, the sooner it needs new batteries.
Things you can do to extend the battery life of your Nest Protect:
- Turn the path light brightness to low or disable it entirely.
- Turn off Nightly Promise. Nest Protect still speaks if the batteries get very low, and the customers should notice the battery status in the app.
@DanCoco, software updates are rolled out gradually and usually take a few weeks to make it to all Nest Protects. There is a gradual rollout to make sure that the process goes smoothly for all of the users. If you notice a new update listed below but it's not on your Nest Protect yet, it should automatically update. You may check the updates here.
Let us know if you have other questions in mind.
I appreciate the help, Zoe and NestIrish.
Regards,
Emerson
