Can’t add a nest tag NT009(6)

[Ric_T]

Hi,

I have 2 tags with my nest guard but somehow 1 tag disappear from the app so when I try to add the product, the app tells me is already assigned but I can’t my second tag in the app. The other tag is still active and working, not sure what I have to do to transfer it or to assign it again.
Thanks in advance for your help. 

[Brad]

Hey there,

I am terribly sorry to hear that you're having this issue with your Nest camera! I'm sure it's frustrating but I'm happy to look into this and see how we can help out. The first troubleshooting step that I'd recommend would be to Restart your device. By doing this, it should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.

Best regards,
Brad

[Ric_T]

Thanks for that copy/paste answer. My issue is not with the camera is with my tags. I have one working tag and another that I can’t add. I would appreciate if you read my previous post for details. Thanks in advance.

[janthadeus]

Hi folks,

I'm sorry to hear that. I'm with you on this. Let's sort this out — are you the account owner or a family member? Try to restart or factory reset your Nest Guard.

Let us know if that helps.

Thanks,

JT 

[janthadeus]

Hi Ric_T,

It's me again. I want to make sure you're all good — how did the steps go?
 

Regards,

JT

[Ric_T]

Thanks for your answer. I will try as soon as I get home, currently on vacation.

Regards.

RT

[janthadeus]

Hi Ric_T,

Got it! Sounds like a plan! Keep us posted.

Thanks,

JT

[janthadeus · Accepted solution]

Hi there,

It's me again. I want to make sure you're all good — how did the steps go? 
 

Regards,

JT

[Ric_T]

Thank you for your support. After factory reset both of my tags are working again.

Thanks guys!

[janthadeus]

Hi there,

Awesome, glad to hear! Give us a shout if you have any questions.

Best,

JT

[janthadeus]

Hi there,

It looks like we can consider this one complete, so I will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Regards,

JT