Couldn't verify voice on nest protect

[08spring]

One of my nests keeps giving me the error "couldnt verify voice" no matter what I try. I have done a safety check-up 3 times and a factory reset but the problem persists. How can I go about correcting the issue?

[David_K]

As you've done a safety checkup multiple times and the issue persists, I've shared this with the Google Nest community team, who can check on possible options and next steps.

[MelbaDT]

Hey folks, 

Thanks for bringing this up to our attention, davidking. 

08spring, sorry for the delayed response but I want to check on this further. Just to confirm, when doing the Safety Checkup, do you hear the alarm horn and speaker on each of their Nest Protects but not on this one or do you hear the alarm horn and voice on every Nest Protect but the Safety Checkup displays a Couldn’t verify message in your Nest app?  Let me know so I can further check on it. 

Best, 

Melba

[MelbaDT]

Hey there, 

I know it's been a while but I wanted to check back in to ensure we're good here. How's your Nest Protect now?

Best, 

Melba

[08spring · Accepted solution]

Sorry for the delay, thank you for following up.

I spoke with the installation tech and he was a huge help. In the end, I had  to do a factory reset on the Nest Protect then I had to remove the device from the Nest app and re-add it. Since doing that everything has worked perfectly!

[MelbaDT]

Hey 08spring, 

That's awesome and thanks for getting back to me. I'm glad to hear that you've sorted it out. Feel free to let us know if anything comes up. 

Cheers, 

Melba

[MelbaDT]

Hi, 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best, 

Melba