FAILED SMOKE DETECTOR

[sroberts]

I have a new smoke detector that tells me it has failed and needs to be replaced. How doI go about returning it and getting a new one?

[Jake]

Hey sroberts,

Sorry for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you still need help with the Protect, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Jake]

Hey sroberts,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

[sroberts]

I will give you a call tomorrow as it is still not working

[Jake]

Hey sroberts,

I am sorry to hear you are still having trouble with the device. I wanted to follow back up with you, and ensure you were able to get help. Please let me know, as I would be happy to take a closer look for you.

Best regards,

Jake

[sroberts]

I have one Nest connect smoke detector that hast never worked. It was installed about 4 months ago in an detached garage.  I got messages that batteries needed replacement and then that the sensor needed cleaning, both of which I took care of but now it says the sensor has failed.  I contacted someone ( maybe your?) but was only able to go so far because I was not on site with the detector.  That was a couple of weeks ago and Now I can’t figure out how to get ahold of them again

I am onsite now and have the detector handy

[Jake]

Hey sroberts,

Sounds like you have had quite the ordeal, sorry to hear about that. You can use the link, here, to get back in touch with support over the phone. Please let me know if you have any trouble getting in touch with our Team.

Best regards,

Jake

[Jake]

Hey sroberts,

I wanted to follow up and ensure you are good to go. Please let me know if you are still having trouble, or was not able to get in touch with our Team.

Best regards,

Jake

[GarrettDS]

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS