Haven't heard back on warranty claim - not even a confirmation or case number

[siros123]

Hello, I filed a warranty claim for one of my Google Nest items 17 days ago.

I have heard nothing back. No case number, no phone call, no email confirmation.

I would like to follow up but I don't know where to call somebody or chat with somebody.

Can you point me in the right direction please?

Thanks

Roland

[JillG]

Hi Roland,

I'll send your post over to our Community Specialists. They may be able to look into this for you.

Jill

[EdmondB]

Hello siros123,
 

I'm sorry to hear about your experience on your Nest device. We'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done.

Thanks for the help, @JillG.

Best,
Edmond

[EdmondB]

Hi there,

Update! Our support team already reached out to you via email. Please let us know if you received the email or need any further help on this case.

Thanks,
Edmond