Help with nest and hot water

[Susangrant421]

Hi

my boiler doesn’t fire when we try and turn on hot water or boost 

[TudorL]

Hi there and thanks for reaching our Community. I'm sorry you're experiencing this issue, but I'll do my best to assist you. First, could you please answer some questions: 

1. What type of Nest Thermostat do you have?
2. Are you seeing any wiring report or error on the thermostat and/or the app?
3. Have you recently had service or maintenance on your electrical, plumbing, or heating system?
4. Have you tried any troubleshooting steps before contacting us?
5. How many zones are present in your setup?
6. Were there any power outages recently?
7. Is there any LED light active on the Heat Link at this moment? 
8. Are you able to activate the heating? 

[AlexD]

Hi, just wanted to check in. Did you see my colleague's message? 

[LarisaL]

We haven't heard from you in a while so in this case, if you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community. Thanks, Larisa.