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Home disappeared and can't be added back in Nest, but still shows up in Google Home

greenmountain
Community Member

Hello,

Yesterday I removed the Sony Bravia Third Party Access from having full access to my Google account.  My Sony TV was set up in my Google Home location "Kettle".  After removing the Sony Bravia access, the home "Kettle" disappeared from the Nest app.  I went through the Add Structure wizard (both in the Nest App and https://home.nest.com  ) to add the home back - The second page of the wizard says "Looks like you have homes associated with Google.  Choose one to use with Nest" and Kettle is listed.  If I choose Kettle and complete the wizard, the wizard completes without error but Kettle is not added.

The home "Kettle" still shows up in the Google Home app, but it is missing all my Nest devices there (smoke detectors, cameras, doorbell).

I need escalation assistance to find out why I can't add back my Google Home location "Kettle" to Nest.

I have found two other posts with related issues:
https://www.reddit.com/r/Nest/comments/mhwxrq/all_devices_removed_from_nest_app_unable_to/
https://www.googlenestcommunity.com/t5/Apps-Account/I-have-lost-all-my-devices-from-nest/m-p/36644

Please escalate my existing cases on this matter:
2-############2373
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Thank you.

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