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Joe Giglio Original Poster 8/16/21 My Nest Protect (Nov 2019) keeps going off with a smoke sensor p

rgaila
Community Specialist
Community Specialist

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

 Original Poster: Joe Giglio 

I purchased 2 Nest Protects in Nov 2019.  One of them keeps going off to alert me to a smoke sensor problem.  I have tried cleaning and it is not in a room with a large amount of dust or humidity. I believe I should get a replacement under warranty since it is less that 2 years old. How do I do so, please?
 
 
1 REPLY 1

rgaila
Community Specialist
Community Specialist
Hi Joe, 
 
Sorry to hear about your sensor issues! I can understand the frustration of having to hear a persisting smoke alarm, oof. 
 
I will make a case about your query. Be on the lookout for an email from Google Nest Support. 🙂 
 
Meanwhile, I will be locking and closing this thread. If you have any new questions for us, feel free to make a new thread. Thanks! 
 
-From Ai, Community Specialist.