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My nest protect connected to my wifi when I installed it but keeps going offline.

rgaila
Community Specialist
Community Specialist

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original Poster:  Gary Campbell 2685 

 

Reconnected to WiFi but went offline after again after 5 minutes.

1 REPLY 1

rgaila
Community Specialist
Community Specialist
Hey Gary,
 
Having Wi-Fi issues is not ideal, and I am sorry to hear this is the case. I would be more than happy to assist you and ensure you are back online. Do you mind me asking if you are running into any error codes? I did find a helpful article with some troubleshooting steps. Let me know if that helps.
 
-From  Jake K,  Community Specialist.