Nest Protect Hot Battery

[labitzky]

Seeing from other thread that very hot batteries in Nest Protect are a known issue.  Would like to understand whether the device is safe to keep using with fresh Lithium batteries.  Please see 

Case ID is 9-1936000035895.

[pereztzum]

Hi @labitzky,

I understand your frustration with the hot battery on your Nest Protect devices. I apologize for the trouble you're experiencing.

To assist you better, we'll need some additional information. I'm sending you a secure form where you can provide all the necessary details and also please fill out all the information required.

Here's the contact us form

Once you've completed the form, please let me know. This will allow us to investigate the issue further and find a solution.

Best regards,

Brandon.

[labitzky]

Thanks; done. Please let me know what else you need.

[pereztzum]

Hi @labitzky,

Thanks for letting me know, I can confirm we have received your information.

Your case is going to be followed by another agent via email, please help them with all the needed information.

Best,

Brandon.

[DanCoco]

Report this issue to the Consumer Product Safety Commission as it is a commonly reported issue that Google has failed to address or acknowledge internally. https://www.saferproducts.gov/IncidentReporting