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Nest Protect Setup

APH
Community Member

I purchased 6 Nest Protects and had no issues getting 5 setup. The last smoke detector states error P009 and is unable to connect with Assist. It finally did go under my account but remained offline. I tried to connect to wifi but the app force shut everytime. I have followed all the troubleshooting directions for P009 to no avail. I need help!! There is no customer support number that I can find. I need a replacement or for someone to walk me through on how to fix this problem.

6 REPLIES 6

rnd
Community Member

i'vwe had success getting help in the past by using this form. https://support.google.com/googlenest/gethelp

GarrettDS
Community Specialist
Community Specialist

Hey there,
I understand that these issues can be confusing but I definitely wanted to stop by and see how I could help.

Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried?

Please let me know.

Best regards,
Garrett DS
 

APH
Community Member

Hello,

I did get in touch with a representative who walked me through setting up the device. I've now placed it where it needs to be and its saying it is offline again. I will attempt to reconnect the device. Not sure what else to do after that. The other 5 devices are connecting with no trouble.

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to hop in here to see if we still needed help on this. What troubleshooting have you done besides placing it where it needs to be? Have you tried changing things with your router or factory resetting the device?


Have a great day.
Garrett DS
 

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS